What COO Role Would Best Benefit You & Your Company

More than any other business role, the Chief Operating Officer (COO) or senior operations role, is most difficult to describe or create success criteria. The reason? It is dependent on a complimentary fit with the CEO, and as we’ll realize upon reading the this long but relevant and informative HBR article, there are many variations … Read more

Aligning Your Business for Better Performance, Results, and Enjoyment!

I’ve been a runner for around 30 years. When asked why I run, my usual reply is “I run for my life.” Sure, I am going for a laugh with that answer. But more than that, it is the truth. I run to be more mindful, balanced, fit, joyful and to run as well as … Read more

Re-think Your Pricing?

Pricing is such a key variable in our success formulas. What are we saying about our offer and what are we trying to accomplish for our businesses with our pricing?           This HubSpot Agency piece is a bit dated and written with agencies in mind, but it is relevant for all … Read more

Do You Have A Competitive Advantage? Are You Sure?

It is especially difficult for professional service firms, including creative agencies, to distinguish much less differentiate themselves. Your Positioning may inform the development of your Competitive Advantage, but your Competitive Advantage will determine your actual Position. I find David C. Baker’s thinking on leading and managing creative service businesses, and professional services businesses, exceptionally relevant, … Read more

6 Ways To Evaluate & Improve Your Business: Part 4 – Customer Segmentation

This is the 4th installment of Assess for Success: Part 4 – Customer Segmentation. This process follows SWOT Analysis; Feature, Benefit, & Value Mapping; and Competitive Analysis. All of these processes, as well as those yet to come are designed to help owners and their teams identify and update outdated or mistaken beliefs and assumptions … Read more

Assess For Success: 6 Ways To Evaluate & Improve Your Business – Part 1

For every business owner, it is very beneficial to know the current value of their business, and the factors that determine that value. That requires doing valuations on a regular basis. What about the non-financial aspects of our business? Do we know the current worth and condition? We may think so, but there are several … Read more

Top 5 Value Drivers & Value Killers of a Business

Top 5 Value Drivers and Value Killers of a Business A few years ago I went to a professional group meeting. The topic was “value drivers” and “value killers” of small companies. There was a very qualified panel of experts (I don’t remember who they were at this point – sorry about that panel members), … Read more

Thank You To All Who Attended My 6/10/2016 Business Fundamentals Bootcamp Presentation

I had the privilege of presenting at the Supporting Strategies Business Fundamentals Bootcamp this past Friday, June 10, 2016. I appreciated the opportunity to present, and am very grateful for all those who attended the event, to those that attended my presentation, and to those that introduced themselves after and offered feedback. I was excited … Read more

Design Business Success Starting at the Top

Once upon a time, there were two owner-manager partners of a small professional services firm. Like a lot of small businesses, they started successfully, but struggled with consistency over the years, fending off near-death cash crunches on an all too regular basis. After surviving yet another near death experience, they decided they wanted to re-design … Read more

It’s Not What We Know, It’s What We Do! A Practical Process for Taking Meaningful Action

I am inspired by others, as I most often am, to address a common issue that plagues many business owners and their teams. My inspiration was initiated by one, “The Knowing-Doing Gap,” a book written by Jeffrey Pfeffer and Robert Sutton, two then Stanford University educators and published by Harvard Business School ©2000, about why leaders … Read more

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