How does rate of pay affect employees? You might be surprised, and disturbed.

I encourage you to read the article below about an experiment involving how employees productivity was impacted by their perception of their rate of pay. On the “encouraging” side of the ledger, when employees perceived fairness and even generosity in their rate of pay, their productivity provided an excellent return on the investment of the … Read more

The Key to Managing Millennials? Understanding

Recently, I have been engaged in several conversations about millennials – millennials in the workplace and how to effectively recruit, retain, and manage them. A lot of concern, frustration, and even resentment and condemnation was interwoven into these conversations. I try to resist using generalizations and labels as a way to prevent myself from developing … Read more

Recognizing 5 Expensive People Problems

“Business is easy. It only gets messy and difficult when you add people to the mix.” That thought has come to me many times over the years. And I have expressed it out loud, half jokingly, many times, over the years. But from time to time we observe or experience teams and organizations that spend … Read more

Being Mindful of This 5-Step Process Can Improve Your Change Management

“How can they not see how good my idea is? How can they not act on it?!” How many times do we have a great idea or plan, only to not be able to get approval, agreement, or commitment to do it? Maybe it’s a prospect seemingly sold but not buying, or a boss that … Read more

Face-to-Face and In-Person Still Work Best

Through my experience I have developed a strong preference to communicate in-person rather by email or text, or even phone. Does that reflect my advancing years – that I am “old school”? I am confident it’s not. Not long ago I went to a presentation that revealed that 90% of what we communicate is lost … Read more

Quick & Simple Improvement

Many times “the right things to do” and “the right ways to do them” require substantial investment of time, effort, attention, and learning to execute. But it’s not always like that. Here are some quick, simple-to-execute processes that can drive improvement. I recommend making them part of your standard management procedure. Opportunities Identify 3 Unrealized … Read more

Assess For Success: 6 Ways To Evaluate & Improve Your Business – Part 2: Feature-Benefit-Value Mapping

In the first installment of Assess for Success, we reviewed Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis. In this second installment, we’re going to review assessing value creation and delivery. (Image courtesy of www.orbussoftware.com/blog) Specifically, we are going to create a Feature-Benefit-Value Mapping process to enable you and your employees to determine and understand the … Read more

Design Business Success Starting at the Top

Once upon a time, there were two owner-manager partners of a small professional services firm. Like a lot of small businesses, they started successfully, but struggled with consistency over the years, fending off near-death cash crunches on an all too regular basis. After surviving yet another near death experience, they decided they wanted to re-design … Read more

It’s Not What We Know, It’s What We Do! A Practical Process for Taking Meaningful Action

I am inspired by others, as I most often am, to address a common issue that plagues many business owners and their teams. My inspiration was initiated by one, “The Knowing-Doing Gap,” a book written by Jeffrey Pfeffer and Robert Sutton, two then Stanford University educators and published by Harvard Business School ©2000, about why leaders … Read more

I Will Be Presenting at the Business Fundamentals Bootcamp 4/29/16 at Bentley College in Waltham, MA!

I will be presenting at the Business Fundamentals Bootcamp, Friday, April 29, 2016, at Bentley College in Waltham, MA! This event’s theme is “Taking your Business to the Next Level.”  I plan to work with business owners and leaders to discover the dramatic positive impact effective delegation can have on their individual and their team’s productivity and … Read more

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