Once upon a time, there were two owner-manager partners of a small professional services firm. Like a lot of small businesses, they started successfully, but struggled with consistency over the years, fending off near-death cash crunches on an all too regular basis. After surviving yet another near death experience, they decided they wanted to re-design … Read more Design Business Success Starting at the Top
I am inspired by others, as I most often am, to address a common issue that plagues many business owners and their teams. My inspiration was initiated by one, “The Knowing-Doing Gap,” a book written by Jeffrey Pfeffer and Robert Sutton, two then Stanford University educators and published by Harvard Business School ©2000, about why leaders … Read more It’s Not What We Know, It’s What We Do! A Practical Process for Taking Meaningful Action
“The right things” probably don’t change much as your business evolves and grows. But “the right way to do them” often does. More often than not, we don’t lack “knowing” but we do suffer from “not doing.” So how can we lead and manage (two discrete functions) and sustain success and continuous improvement. Here is … Read more How Do I Keep Doing “The Right Things” As My Business Grows
Most professional and creative service firm leaders surveyed, often over 90% of them, indicated they think they provide great value to their customers, and that they customers are very loyal to them. Surveys of those same clients indicate, often up to 80% of them, marginal satisfaction and openness to switching firms. Most professional and creative … Read more What You Don’t Know Can Hurt You: 4 Actions To Develop Stakeholder Loyalty
As entrepreneurs, it’s critically important that we have entrepreneurial aptitude. But as we build an organization, we must make sure our first hires do too. The highest priority is their common understanding and commitment to the mission, vision, and values. But beyond that, there are other key characteristics of the ideal “entrepreneurial” employee. Here’s a … Read more Do Your Employees Have the Right “Entrepreneurial Stuff?” Be Sure They Do.