The Key to Managing Millennials? Understanding

Recently, I have been engaged in several conversations about millennials – millennials in the workplace and how to effectively recruit, retain, and manage them. A lot of concern, frustration, and even resentment and condemnation was interwoven into these conversations. I try to resist using generalizations and labels as a way to prevent myself from developing … Read more

Recognizing 5 Expensive People Problems

“Business is easy. It only gets messy and difficult when you add people to the mix.” That thought has come to me many times over the years. And I have expressed it out loud, half jokingly, many times, over the years. But from time to time we observe or experience teams and organizations that spend … Read more

Being Mindful of This 5-Step Process Can Improve Your Change Management

“How can they not see how good my idea is? How can they not act on it?!” How many times do we have a great idea or plan, only to not be able to get approval, agreement, or commitment to do it? Maybe it’s a prospect seemingly sold but not buying, or a boss that … Read more

Face-to-Face and In-Person Still Work Best

Through my experience I have developed a strong preference to communicate in-person rather by email or text, or even phone. Does that reflect my advancing years – that I am “old school”? I am confident it’s not. Not long ago I went to a presentation that revealed that 90% of what we communicate is lost … Read more

What You Don’t Know Can Hurt You: 4 Actions To Develop Stakeholder Loyalty

Most professional and creative service firm leaders surveyed, often over 90% of them, indicated they think they provide great value to their customers, and that they customers are very loyal to them. Surveys of those same clients indicate, often up to 80% of them, marginal satisfaction and openness to switching firms. Most professional and creative … Read more

“Smart” Is Overrated. Emotional Intelligence May Be What Really Matters.”

So often it is said, or heard, “what we need are really smart people,” or “we have really smart people,” or from the less modest, “I am really smart.” If you ask 10 people to define “smart,” my guess is you would get 10 different definitions. Aside from the lack of a consistent, clear, concise, … Read more

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