What COO Role Would Best Benefit You & Your Company

More than any other business role, the Chief Operating Officer (COO) or senior operations role, is most difficult to describe or create success criteria. The reason? It is dependent on a complimentary fit with the CEO, and as we’ll realize upon reading the this long but relevant and informative HBR article, there are many variations … Read more

Being Mindful of This 5-Step Process Can Improve Your Change Management

“How can they not see how good my idea is? How can they not act on it?!” How many times do we have a great idea or plan, only to not be able to get approval, agreement, or commitment to do it? Maybe it’s a prospect seemingly sold but not buying, or a boss that … Read more

Face-to-Face and In-Person Still Work Best

Through my experience I have developed a strong preference to communicate in-person rather by email or text, or even phone. Does that reflect my advancing years – that I am “old school”? I am confident it’s not. Not long ago I went to a presentation that revealed that 90% of what we communicate is lost … Read more

Do You Have A Competitive Advantage? Are You Sure?

It is especially difficult for professional service firms, including creative agencies, to distinguish much less differentiate themselves. Your Positioning may inform the development of your Competitive Advantage, but your Competitive Advantage will determine your actual Position. I find David C. Baker’s thinking on leading and managing creative service businesses, and professional services businesses, exceptionally relevant, … Read more

Presenting at Upcoming Supporting Strategies Business Fundamentals Bootcamp

I will be presenting “Sharpening Your Marketing Focus: 2 Steps to Effective Lead & Customer Segmentation” at the Business Fundamentals Bootcamp, November 18, 2016, at the Andover Country Club in Andover, MA! This event’s theme is “How will the election results impact the small business community?.” These events have been held for many years and … Read more

Assess For Success: 6 Ways To Evaluate & Improve Your Business – Part 2: Feature-Benefit-Value Mapping

In the first installment of Assess for Success, we reviewed Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis. In this second installment, we’re going to review assessing value creation and delivery. (Image courtesy of www.orbussoftware.com/blog) Specifically, we are going to create a Feature-Benefit-Value Mapping process to enable you and your employees to determine and understand the … Read more

Assess For Success: 6 Ways To Evaluate & Improve Your Business – Part 1

For every business owner, it is very beneficial to know the current value of their business, and the factors that determine that value. That requires doing valuations on a regular basis. What about the non-financial aspects of our business? Do we know the current worth and condition? We may think so, but there are several … Read more

Top 5 Value Drivers & Value Killers of a Business

Top 5 Value Drivers and Value Killers of a Business A few years ago I went to a professional group meeting. The topic was “value drivers” and “value killers” of small companies. There was a very qualified panel of experts (I don’t remember who they were at this point – sorry about that panel members), … Read more

Thank You To All Who Attended My 6/10/2016 Business Fundamentals Bootcamp Presentation

I had the privilege of presenting at the Supporting Strategies Business Fundamentals Bootcamp this past Friday, June 10, 2016. I appreciated the opportunity to present, and am very grateful for all those who attended the event, to those that attended my presentation, and to those that introduced themselves after and offered feedback. I was excited … Read more

Design Business Success Starting at the Top

Once upon a time, there were two owner-manager partners of a small professional services firm. Like a lot of small businesses, they started successfully, but struggled with consistency over the years, fending off near-death cash crunches on an all too regular basis. After surviving yet another near death experience, they decided they wanted to re-design … Read more

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